NSCHBC News

Collecting the Patient’s Responsibility - At the Appointment or After?

Medical and dental professionals who own their practice are faced with many questions about the best way to conduct business. One of the more common areas of concern is whether or not collecting patient responsibility, or copays and deductibles, is most appropriate at the scheduled appointment or after.

2024 Healthcare Industry Outlook

Nearly one year removed from the end of the COVID-19 public health emergency, the healthcare industry expects a number of new opportunities in 2024, despite lingering challenges from the pandemic. Healthcare organizations anticipate workforce shortages and legislative challenges; however, the industry also expects that opportunities emanating from technological advancements will allow them to grow and transform.

Importance of Process Rigor in Revenue Cycle Transformation

Revenue cycle management (RCM) is a critical component of any healthcare organization’s financial health. Effective RCM can lead to improved cash flow, reduced denied claims, increased productivity, and enhanced patient experience. However, managing the revenue cycle can be a complex and challenging task. In this article, we will discuss best practices for RCM operations leaders to manage the revenue cycle processes and achieve positive outcomes.

5 Simple Ways To Improve Medical and Dental Practice Cash Flow

If you’re like most practitioners, you entered the medical and dental field to help people and make a difference. While you spent endless hours studying and dreaming about your future practice, cash flow management probably wasn’t in the picture.  Unfortunately, cash flow management determines the success of your organization, with over 60% of businesses struggling to make ends meet due to lagging procedures and policies. The good news is that there are ways you can improve your practice’s cash flow.

Superlative Customer Service = Successful Practice

Many physicians believe that staff should inherently know customer service principles. They don’t, unless they have had training from another organization such as hotel or call center employment. Just as a physician must keep up with continuing education, it is imperative to regularly train your staff in customer service techniques as well as making this an essential part of their job description.

Best Practices in Patient Eligibility and Benefits Verification

With rising consumerism, patients have increasing responsibility for payments. The growth of high deductible health plans (HDHPs) is a clear indicator of this trend. It is, therefore, important to clearly understand the patient's responsibility for payments upfront and determine coverage.

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